sunsail, the moorings & leopard catamarans

At The Moorings and Sunsail, we plan and deliver fantastic yacht charters across the world.

We have an abiding passion for sailing, taking yachting holidays to the next level across the most spectacular destinations worldwide which keep our customers coming back again and again! From independent sailing holidays to fully catered crewed and power yacht charters we offer our customers a range of product options, and most importantly an unforgettable experience.

The secret to our success within the yacht industry lies in our outstanding teams, we are united by the same purpose, to have fun while crafting extraordinary experiences on the water.

Summary

This role is crucial to the successful delivery of our yacht charters; ensuring that all yachts have the required inventory specifications on board based on company standards and local safety regulations. It is your responsibility to check all yachts before departure. Ensure customers are happy with their onboard inventory. Our customer feedback scores should reflect this.

As a team member, you will contribute to the turnaround of our fleet of high-end yachts. The ideal candidate is detailed, encouraging to others, and shows respect and good manners.

What you will be doing:

• Verifying all inventory is on board yachts following individual yacht specifications before customers board. Making sure everything is stored accurately and operates accurately.
• If something is missing, ensure to check the boat thoroughly before replacing it
• Maintaining the agreed quantities of all items on board the yachts, ensuring counts are completed pre charter start; and returning any excess quantities to the company stores
• Strict focus on the safety inventory requirements as per the flag of the vessel and compliance to the local shipping registry requirements
• Ensuring all required documentation is onboard and in a well-kept condition
• Above deck, you will inspect the yacht for organization and tidiness of inventory, open deck lockers, anchor lockers, inspect the running rigging, ensure the correct number of cushions are in place and properly secured
• Below deck, open every locker, drawer, compartment, and lift every cabin floorboard, check for cleanliness and tidiness, and ensuring proper listed inventory is present and visible
• Ensure all heads are stocked with bin’s, toilet paper holders and toilet brushes.
• Check the BBQ grill is clean, secured in place, and all internal parts are assembled correctly.
• Working to the yacht charter turnaround and planning schedules, through close coordination with the planning department
• Liaison and close communication with the technical, cleaning, stores and purchasing teams
• Work closely with the stores department to maintain adequate supplies of regular-used items
• Highlighting any loss of equipment to the operations manager to ensure payment is taken from the customer where applicable
• Checking in directly with the customers prior to departure to ensure they have all inventory requirements
• Support consistent approach to standards of inventory, including removing items which are worn & need replacement
• Escalating any serial failures of equipment, to allow purchasing to investigate alternatives
• Checking expiry dates on all safety equipment pre-charter, ensuring no charter goes out of date equipment
• Record expiry dates of safety equipment by yacht to proactively allow for planning and purchasing of replacements
• Remove anything prior customers have left onboard and report any important items for return to the customer
• Support with quality checks and briefings/debriefings
• Any other duties as requested by your line manager

The ideal candidate will have the following:

• A meticulous approach to following inventory and specifications; excellent attention to detail
• Experience of yacht inventory items; knowledge of what to expect on board a charter yacht is desirable
• Customer friendly and good communication skills
• A team player
• Good numerical literacy
• Able to use digital software on a mobile phone (use of our company fleet maintenance software will be required)
• Hard working, with good self-initiative
• Honest and reliable
• Able to swim
• Physically able to lift and carry inventory items and water sports equipment
• Able to jump on and off yachts on a regular basis
• Flexible approach to working hours, and shifts. Must be available to work weekends and public holidays.

Our Commitment to Diversity, Equity, and Inclusion

We believe people perform best when they can be their true selves, and diverse teams drive better results. We’re committed to fostering a diverse, equitable, and inclusive environment where everyone can succeed.

#LI-CA2