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Position: Receptionist (F/H)
Location: Branges (Burgogne Franche-Comte)
Department:  Operations
Start Date: ASAP
Contract type: 21 hours / week (Mon, Wed, Fri, Sat - 3 days / week) until end of September 2025
Line Manager: Base manager

About the role

Our base teams are instrumental in delivering our amazing holidays and are why many of our customers return year on year. Our customer experience team are the first people our customers will meet on their holiday and play a vital part in ensuring our customers set off on their cruise fully informed on all the exciting activities to do, restaurants to visit and sites to see! This is an extremely fun and fast paced role that requires a customer centric approach along with strong sales and organisational skills.

What you will be doing

• Go above and beyond at all times to ensure our customers have the best possible holiday.
• Provide a friendly and welcoming environment to our customers at the base at the start and end of their holiday.
• Manage an efficient and seamless check in process so that our customers start their holiday fully informed and excited about their trip.
• Provide customers with local recommendations and advice on their itinerary to help them make the most of their time on board.
• Upsell ancillaries to customers including collision damage waiver insurance and cleaning.
• Welcome customers back at the end of their holiday and oversee the full checkout process.
• Participate in the establishment of daily and weekly departure schedules according to the information provided by the Neptune reservation software.
• Update the Neptune database daily with additional information on each customer/cruise.
• Promote the completion of our online Customer Service Questionnaires (CSQ) as well as third party review sites.
• Take responsibility for ensuring the reception area remains tidy and clean and provides an excellent first impression to our customers when they arrive.
• Support colleagues in other departments as and when needed to ensure the customer experience remains a priority at all times.

What we are looking for:

• Fluent in English and French
• Other language skills are bonus
• Demonstrable evidence of delivering excellent customer service.
• A proven track record in upselling ancillary products to customers.
• Knowledge of the local area and tourist attractions (desirable).
• Excellent attention to detail with an ability to manage multiple priorities.
• Highly organised and responsive to competing demands.
• Able to communicate information to colleagues, head office and customers in a clear and timely manner.
• Computer literate with proficiency in Microsoft applications (Word, Excel, Outlook).
• Be motivated in achieving the objectives of the base and the company.
• Driving license holder

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