Enchanting Travels & hayes & jarvis

Enchanting Travels is a passionate, vibrant and innovative company specializing in crafting outstanding tailor-made journeys for discerning travelers to more than 70 countries in Asia, Africa, Latin America, North America, Europe, Oceania and the Polar Region. Founded in 2004, we have made the travel dreams of thousands of guests from around the world come true.

Travelopia acquired Enchanting Travels in 2019 and now we are part of the world's leading collection of experiential travel brands. We rely on outstanding team members who are passionate about what they do and committed to providing excellent service. We are a diverse team with 160 individuals from 17 nationalities working from our offices in the USA, Germany, India and Kenya.

We are currently recruiting a German-speaking Trip Coordinator to join our team. Your location is in India. The role of a trip coordinator is to handle and coordinate trips for our international guests while they are traveling with us, with the aim of bringing alive the magic of travel through a well-organized and flawless trip.

What we’ll offer:

• Competitive salary
• Bonus scheme
• Flexible working hours and a hybrid working model
• Wider scope for learning, working with global teams
• Career progression opportunities

What you’ll do:

• Working closely with our partners to confirm ground services the moment a booking comes in.
• Reconfirm all services with relevant partners before the start of a trip to ensure everything is booked as per what has been promised to the guest.
• Collaborating closely between our guests and the partners to implement trips and deliver on the experiences promised by our travel consultants.
• Providing timely, courteous service to guests by applying critical thinking and problem-solving skills to their problems.
• Understanding the guest's requirements and coordinating with different departments to prepare vital arrangements pre and post the guest's travel.
• Briefing guests about their upcoming experience in our destinations.
• Serve as the main contact for guests during trips and offer round-the-clock support.
• Issue handling, catering to special requests, planning surprises and special activities, and regular follow-ups with guests by negotiating with partners for freebies or special rates.

What you’ll bring:

• Passionate about crafting memorable travel experiences.
• Flexible for evenings and weekends, going above and beyond.
• Excellent English & German communication (B2/C1 certified).
• Coordinated, self-motivated, and diligent.
• Strong customer service background, ideally in tourism.
• Calm under pressure with problem-solving skills.
• Empathetic, personable, and great at building trust.
• Tech-savvy, adaptable, and quick-thinking.

We believe people perform best when they can be their true selves and diverse teams drive better results. We’re committed to encouraging a diverse, equitable, and inclusive environment where everyone can succeed.

Travelopia ensures an inclusive work environment for all. If you need accommodations during the recruitment process, please advise us here: Talent@Travelopia.com.

#LI-NF1#LI-HYBRID