Europe Express & YMT Vacations

Since 1990, Europe Express has been a trusted partner to travel advisors, offering customized European travel at competitive prices for both independent and group travelers.

We are passionate about the wonders of Europe and committed to delivering exceptional client experiences. By equipping travel advisors with in-depth destination training and unparalleled resources, we empower them to succeed at every stage of their careers.

Come work with us and be part of a team that values collaboration and has a passion for crafting memorable holidays.

We are looking to hire a Inside Sales Team Manager to join our team! Reporting to the Vice President of Inside Sales, you’ll be responsible for driving sales of 10 to 11 Europe specialists while supporting the goals of the entire Inside Sales Department.

What we’ll offer:

• Work from home/Remote position
• Medical, Dental, Vision, LTD
• 17 paid personal days off per year
• 8 paid holidays
• Employee assistance program
• Retirement plan
• Travel discounts
• Flexible shifts available

What you’ll do:

• Actively leading a sales team of up to 9 sales agents to drive performance to goals
• Ensure sales objectives are being met, which includes setting weekly/monthly/annual targets, all agent metrics, and supervising individual progress toward company goals
• Daily management of team sales pipelines, assignment rotations, and SLA adherence
• Lead effective 1 to 1 meetings for own direct reports to include performance reviews and mentor sessions
• Participate in Department meetings and training
• Collaborate with Peers to identify and improve processes to positively impact the team
• Drive customer experience and remain available to resolve service escalation issues directly with our partners
• Assist management with daily duties in their absence
• Build and cultivate an atmosphere encouraging teamwork within the entire Company
• Participate in the department’s emergency duty rotation, which includes being on-call for approximately one week per 2 to 3 months while adhering to our emergency duty operational standards
• Other duties as assigned

What you’ll bring:

• Successful sales experience in the Travel Industry
• Proven leadership ability to influence, develop, and empower employees to achieve objectives with a team approach
• Excellent presentation and public speaking skills
• Ability to communicate effectively and efficiently with all levels of employees
• Call center experience is desirable
• A college degree in Tourism Management or a related field is helpful
• Highly passionate about internal and external customer solutions and satisfaction
• Intermediate knowledge of MS Office products, reservations systems, Salesforce, and GDS, preferably Amadeus
• Proven track record of working under pressure and meeting deadlines, ability to multi-task and work in a fast-paced environment

We believe people perform best when they can be their true selves, and diverse teams drive better results. We’re committed to fostering a diverse, equitable, and inclusive environment where everyone can succeed.

Travelopia ensures an inclusive work environment for all. If you need accommodations during the recruitment process, please advise us here: Talent@Travelopia.com

#LI-CA1 #LI-REMOTE