Enchanting Travels & hayes & jarvis

Enchanting Travels is a passionate, vibrant and innovative company specializing in creating outstanding tailor-made journeys for discerning travelers to more than 70 countries in Asia, Africa, Latin America, North America, Europe, Oceania and the Polar Region. Founded in 2004, we have made the travel dreams of thousands of guests from around the world come true.

Travelopia acquired Enchanting Travels in 2019 and now we are part of the world's leading collection of experiential travel brands. We rely on outstanding team members who are passionate about what they do and committed to providing excellent service. We are a diverse team with 160 individuals from 17 nationalities working from our offices in the USA, Germany, India, and Kenya

We are currently hiring a Sr Trip Coordinator to join our team. Reporting to the Trip Coordinator Manager, you’ll coordinate all aspects of the trip, from confirming services with partners to offering continuous support during the trip. The primary aim is to bring the magic of travel to life through meticulous planning, problem solving, and personalized service.

What we’ll offer:

• 15 vacation days per year
• Birthday Off
• Public government health Insurance
• 13-month bonus
• Employee Assistance Program
• Employee Group Travel benefits
• Hybrid working

What you’ll do:

• Working closely with our partners to confirm ground services the moment a booking comes in.
• Reconfirm all services with relevant partners before the start of a trip to ensure everything is booked as per what has been promised to the guest.
• Liaising between our guests and the partners to implement trips and deliver on the experiences promised by our travel consultants.
• Providing timely, courteous service to guests by applying critical thinking and problem-solving skills to their problems.
• Understanding the guest's requirements and coordinating with different departments to prepare vital arrangements pre and post the guest's travel.
• Briefing guests about their upcoming experience in our destinations.
• Serve as the main contact for guests during trips and offer round-the-clock support.
• Issue handling, catering to special requests, planning surprises and special activities, and regular follow-ups with guests by negotiating with partners for freebies or special rates.

What you’ll bring:

• Strong communication skills (English C1/C2)
• Proven customer service experience.
• Passionate about helping people and crafting memorable travel experiences.
• Loves engaging with guests and providing outstanding service.
• Ready to focus and commit with flexibility for evenings and weekends.
• Highly organized, diligent, and self-motivated.
• Proven experience of customer service, ideally in tourism.
• Calm under pressure, with strong problem-solving skills.
• Insightful, personable, and skilled at building trust.
• Adaptable, tech-savvy, and quick-thinking in dynamic situations.

We believe people perform best when they can be their true selves, and diverse teams drive better results. We’re committed to encouraging a diverse, equitable, and inclusive environment where everyone can succeed.

Travelopia ensures an inclusive work environment for all. If you need accommodations during the recruitment process, please advise us here: Talent@Travelopia.com

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