le boat

Position: Base Administrator

Location: Vinkeveen, Utrecht region, Netherlands
Departement: Operations
Salary: Excellent salary and package, subject to experience
Start date: ASAP
Contract type:   Year round(one year contract)
Hours:  32-38 hours p/week(winter/summer)
Line Manager:  Base Manager

At a glance

This is a fantastic opportunity to join an expanding Le Boat team in Vinkeveen, where you will play a key role in supporting the Base Manager with specific responsibilities for managing all Customer Facing functions, Base Standards, Reception and Base Administration.

We are seeking a strong, enthusiastic, flexible and experienced person who is passionate about boating and is able to lead and implement change. Your management skills and ability will be well suited to working independently and on your own initiative.

Main Duties

• Manage the office, admin and reception functions including line management of reception staff.
• Process and administer
  • Phone/email/walk in enquiries throughout the year.
  • Customer complaints and 3rd party claims
  • Supplier orders, invoices and payments
  • Stock management – keeping accurate records and making adjustments, as required.
  • Annual paperwork required for the fleet with regards to licenses, health and safety compliance.
  • Staff planning for reception and prepare payroll for Manager sign off.
• Welcome customers on arrival and ensure service and information provided at check in/out and throughout the holiday is best in class.
  • Drive performance and achieve CSQ and sales targets within reception team.
  • Keep accurate records and facilitate enquiries from internal departments e.g. finance, customer relations etc
  • Account for all monies utilising company systems and in accordance with company procedures.
  • Ensure boat briefings and customer training is conducted in a timely fashion
  • Ensure the reception team support customers throughout their cruise in terms of organising technical assistance and general tourist/boater information and advice.

• Support the Base Manager with recruitment of all seasonal staff – advertising, screening CVs.
• Support the Base Manager with organising and preparing for VIP/Staff bookings.
• Develop, monitor and improve upon local operating procedures and policies.
• Ensure adequate staffing levels are in place to cover reception requirements.
• Any additional duties at the discretion of the business and the Base Manager.

Skills Required

• Ambitious, enthusiastic with strong Management skills and experience.
• An exceptional organiser, strong administrator with meticulous attention to detail.
• Good people manager
• Excellent interpersonal skills with ability to build internal/external relationships.

• Commercial mind-set with a track record of successfully delivering of targets
• Excellent PC skills MS Word, Excel, Outlook with knowledge of POS and reservation systems.

• Able to work with deadlines, targets and objectives

• Able to work independently and on own initiative
• Previous experience in the tourism industry/customer service would be advantageous
• Driving license
• Dutch speaking with English Language, additional languages would be advantageous German/French
• Lives at commutable distance from Vinkeveen, able to attend occasionally at our other base in HIndeloopen
• Ideally driving license holder
• Fully eligible to work in the Netherlands
• All offers of employment are subject to satisfactory references

Why choose Le boat?

Le Boat, part of the Travelopia group, is the world’s leading provider of self-drive boating holidays, with over 55 years of experience. We offer an unforgettable holiday experience across Europe and Canada's inland waterways. Our fleet, crafted to suit all party sizes and budgets, requires no license or prior boating experience, making it accessible to everyone. With guests from around the globe, including North America, Germany, and France, Le Boat operates in 9 countries with France's Canal du Midi as the most famous and popular cruising ground.

We Offer:

• Competitive salary based on experience.
• Annual Bonus, annual salary review and increase based on company and individual performance
• Training and extensive career opportunity
• Referral program (from £250 up to £500 / referral)
• Access to Travelopia group benefits (holiday discounts)
• Le boat uniform

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