CAREERS AT TRAVELOPIA GROUP
Tour Director (Relocation provided)
Kalos Golf creates distinctive small-group travel experiences that combine outstanding golf at both world-renowned courses and private hidden gems, paired with unique cultural and touring opportunities. Each journey is carefully designed to delight golfers and touring guests alike, offering exclusive access and seamless, hosted travel to exceptional destinations worldwide. With a focus on quality, personal service, and attention to the smallest details, every itinerary delivers a truly memorable experience on and off the course.
We’re looking for an experienced hospitality, travel, or private club professional to join us as an International Tour Director, based on-site in Chapel Hill, North Carolina.
As the operational leader of each assigned program, you will coordinate and deliver exceptional golf and leisure programs for discerning clientele aboard luxury cruise vessels, private air journeys, and land-based itineraries worldwide. This role combines luxury hospitality, international travel operations, group leadership, communication, relationship management, and real-time problem-solving.
What we’ll offer:
- Competitive base salary of $175,000 to $225,000 plus a performance-based bonus (5% target, up to 10%)
- Comprehensive health benefits; medical coverage for the employee included
- Retirement savings plan with company contributions
- Generous paid time off allowance
- Group-wide travel discounts
- Remote work on Fridays
- Relocation package can be provided
What you’ll do:
Guest Experience Delivery
- Create a welcoming, personalized experience with a guest-first mindset.
- Anticipate guest needs, resolve concerns, and confidently manage service recovery.
- Maintain guest confidence and implement solutions in rapidly changing situations.
- Build meaningful guest relationships before, during, and after each trip.
Leadership & Team Coordination
- Lead and support teams of 5+ colleagues on trips for 40–120 guests.
- Communicate clearly through prepared documents as well as spontaneous emails, phone calls, texts, and guest announcements.
- Provide calm, decisive leadership while adapting to changing situations.
- Foster a warm culture of respectful camaraderie, collaboration, and inclusion.
Program Planning & Execution
- Develop and deliver operational itineraries with seamless logistics.
- Manage trip budgets of $1M+ with strong financial acumen.
- Prepare operational plans, documentation, and contingencies.
- Manage precise daily tour schedules and deliver trip plans safely and efficiently.
Vendor & Partner Management
- Build strong relationships with hotels, cruise operators, golf clubs, transportation providers, guides, destination management companies.
- Ensure contractual commitments and service standards are met.
- Identify potential operational risks before they impact guests.
- Resolve disruptions with urgency, sound judgment, and solid financial stewardship.
What you’ll bring:
- Proven experience in hospitality, luxury travel, private club management, event operations, cruise operations, destination management, or a related field
- Demonstrated success leading customer-facing operations
- Exceptional organizational and project management skills, with the ability to manage competing priorities on deadline
- Outstanding verbal and written communication skills, including confidence with public speaking
- Strong interpersonal skills and a natural ability to build relationships and inspire trust
- Proficiency in Microsoft Word, Excel, Teams, and OneDrive
- Ability to travel for extended periods, such as two weeks at a time, approximately 4–6 times per year, with availability for weekends, evenings, and non-traditional schedules
Nice to have:
- History of working with sophisticated, high-expectation clientele
- Knowledge of golf operations and tournament administration
- Experience in managing private clubs, escorted tours, or group travel programs
- Event management experience and international travel experience
- Familiarity with Mac hardware, Golf Genius, FileMaker Pro, and/or HubSpot
- Foreign language proficiency
We believe people perform best when they can be their true selves and diverse teams drive better results. We're committed to fostering a diverse, equitable, and inclusive environment where everyone can succeed.
Travelopia ensures an inclusive workplace for all. If you need accessibility support during the recruitment process, please inform us here: Talent@Travelopia.com
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