Enchanting Travels & hayes & jarvis

Hayes & Jarvis creates exceptional tailor-made journeys for discerning travellers across Asia, Africa, Latin America and Oceania. As part of Travelopia, the world's leading collection of experiential travel brands, we're combining world-class travel expertise with AI-powered tools to redefine luxury travel sales. We don't sell holidays. We help our guests experience the world with complete confidence and peace of mind, allowing them to be fully present throughout their journey.

We are looking to hire a Luxury Travel Sales Consultant to join our team! Reporting to the Travel Consultant Manager, you’ll partner with affluent travellers to design extraordinary journeys tailored to their unique interests and preferences. You'll combine consultative selling, relationship building, and destination expertise to create exceptional customer experiences while managing opportunities from inquiry through booking. In this role, you'll play a key part in driving sales growth by building trust, delivering personalized recommendations, and helping clients bring their travel ambitions to life.

What we’ll offer:

• Competitive base salary (£28,000) and OTE (Up to £45,000+) annually.
• Comprehensive health benefits
• Retirement savings plan with company contributions
• Generous paid time off allowance and birthday day off
• Flexible hybrid working schedules 
• Parental leave and family-supportive policies
• Charity or volunteering time off
• Group-wide travel discounts

What you’ll do:

Drive Sales Performance

• Convert qualified enquiries into confirmed bookings through consultative selling and exceptional customer engagement.
• Confidently manage a high-volume pipeline and maintain momentum across multiple opportunities.
• Consistently achieve and exceed individual sales and conversion targets.

Build Trusted Relationships

• Develop strong relationships with prospective guests through video, phone and digital interactions.
• Understand customer motivations and create personalized travel experiences that inspire action.
• Generate repeat business and referrals through outstanding service and follow-up.

Leverage Technology and AI

• Use CRM systems and AI-powered tools to manage opportunities, improve productivity and personalize customer interactions.
• Maintain accurate pipeline management and forecasting within Salesforce, HubSpot or similar platforms.
• Embrace new technologies and continuously adapt to evolving ways of working.

What you’ll bring:

• Strong proven experience in consultative sales, with a demonstrated track record of achieving or exceeding sales targets.
• Experience using CRM platforms such as Salesforce, HubSpot, or similar tools.
• Strong communication, relationship-building, and closing skills.

Success Profile

• Results-oriented and motivated by achieving ambitious goals.
• Receptive to coaching, open to feedback, and committed to continuous learning and improvement.
• Comfortable managing multiple customer conversations while maintaining momentum in a fast-paced environment.

What Success Looks Like

• Consistently meets or exceeds sales, conversion, and revenue targets.
• Builds and manages a strong sales pipeline with a proactive and disciplined approach.
• Delivers exceptional customer experiences that drive repeat bookings and referrals

Preferred

• Experience in luxury travel, hospitality, premium services, or other high-value consultative sales environments.
• Experience working with affluent or high-net-worth clients.
• Interest in AI, technology, and modern sales practices.

We believe people are happier and perform best when they can be their true self, and that diverse teams deliver better results. We’re committed to fostering a diverse, equitable, and inclusive environment where everyone can succeed.

Travelopia ensures an inclusive workplace for all. If you need accessibility support during the recruitment process, please inform us here: Talent@Travelopia.com

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