Enchanting Travels & hayes & jarvis

Enchanting Travels is a leading tailor‑made travel company and part of Travelopia, the world’s largest collection of experiential travel brands. With a global footprint and a strong focus on innovation, we are redefining how flights and travel operations work—bringing AI, automation, and smarter booking solutions into day‑to‑day operations.

The Role

We are looking for an experienced Senior Flights & Reservations Manager to lead and develop a team of 12 flight and reservations professionals, while driving operational excellence and supporting our journey towards AI‑enabled flight booking and travel operations.

This is a hands-on project management role that brings together people management, operational delivery, analytics, and transformation leadership. You will work closely with senior stakeholders and global teams, including the US, to ensure resilient, high‑quality service delivery in a fast‑moving travel environment.

What we’ll offer:

• Competitive base salary: EURO 37000 – 45000 plus performance bonus (6% target / 13% max)
• Flexible hybrid working schedule 
• Generous paid time off allowance and birthday day off
• Parental leave and family-supportive policies
• Retirement savings plan with company contributions
• Group-wide travel discounts

What You’ll Do:

• Lead and develop a medium-sized operations team (~12), driving performance, engagement, and a culture of accountability and continuous improvement
• Oversee end-to-end flight and reservations operations, including GDS systems (Amadeus, Sabre, Galileo), ensuring service quality, cost control, and effective crisis management
• Contribute to AI and automation initiatives by partnering with Product, Tech, and Operations to improve processes and ways of working
• Collaborate with global stakeholders, including US-based teams, and provide clear insights to senior leadership
• Use data, Excel, and operational analysis to track KPIs, productivity, quality, and support informed decision-making

What you’ll bring:

• Handson experience in travel / flight / operations roles
• Strong background in flight operations, reservations, and GDS environments
• Proven experience into project management role that combines people leadership, operations, analytics, and change management
• Comfortable handling performance management, crisis cover, and weekend work when required (with time off provided during the week)
• Strong analytical skills with high comfort using Excel and operational reporting
• Excited about AI, automation, and transforming traditional operations
• Open, flexible, and adaptable working style.
• Working hours: Standard 8‑hour shift; flexibility required for evening collaboration with US teams.
• Weekend work: Required during major operational crises (time off provided during the week)

 We believe people perform best when they can be their true selves and diverse teams drive better results. We’re committed to fostering a diverse, equitable, and inclusive environment where everyone can succeed.

Travelopia ensures an inclusive workplace for all. If you need accessibility support during the recruitment process, please inform us here: Talent@Travelopia.com

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