marine
Customer Service
At The Moorings and Sunsail, we plan and deliver fantastic yacht charters across the world.
We have an abiding passion for sailing, taking yachting holidays to the next level across the most spectacular
destinations worldwide which keep our customers coming back again and again! From independent sailing holidays
to fully catered crewed and power yacht charters we offer our customers a range of product options, and most
importantly an unforgettable experience.
The secret to our success within the yacht industry lies in our exceptional teams, we are united by the same
purpose, to have fun while creating extraordinary experiences on the water.
Summary
You would be the face of our base. As soon as customers arrive you would be there to assist with any queries
regarding their holiday. From working reception, to paperwork administration and customer communication you
would be involved in all base customer service elements.
Main duties will centre around the yachts, the customers, and the base. Working hours vary and you MUST be
able to cover operational requirements. The weekend are the busiest days at base and will be working days, days
off will be scheduled mid-week. Regular walking between the docks and the front desk will be a requirement of
the role, to check on yachts and clients.
What you will be doing
• Being the representative of The Moorings and Sunsail for the customers as well as local authorities in resort
• Meet and greet customers on arrival and ensure check in process is completed efficiently
• For late arrivals, conduct a first night basic yacht brief
• Handle customer complaints efficiently and empathetically and escalate to supervisors as required
• Coordinate and maintain a service log to include all service calls from clients and breakdown calls carried out
on a daily basis.
• Manage the reception desk, taking phone calls, and dealing with generic queries
• Completion of all relevant administration required for base operation, including liaison with local authorities
• Continuously improve and monitor local safety processes to ensure risk assessments and health and safety
standards are always adhered to
• Liaise with our third party suppliers
• Work with head office teams across the globe to ensure connected approach, and seamless customer
experience
• Support the operations manager with any other reasonable duties as required.
What we are looking for
• Excellent organisational skills together with the ability to prioritise workload
• Confident working independently and in a flexible and fast paced role
• Experience in a customer facing office position
• Ability to work to tight deadlines and under pressure
• Good communication skills, verbal and written
• Strong team player, happy to support others
• Good attention to detail
• Works to their initiative, willing to learn, and driven to improve the customer experience
• Computer literate – including confident use in Microsoft Office
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