Enchanting Travels & hayes & jarvis

Enchanting Travels is a leading tailor‑made travel company and part of Travelopia, the world’s largest collection of experiential travel brands. With a global footprint and a strong focus on innovation, we are redefining how flights and travel operations work—bringing AI, automation, and smarter booking solutions into day‑to‑day operations.

The Role

We are looking for an experienced Senior Flights & Reservations Manager to lead and develop a team of 12 flight and reservations professionals, while driving operational excellence and supporting our journey towards AI‑enabled flight booking and travel operations.

This is a hands‑on leadership role that blends people management, operations, analytics, and change leadership. You will work closely with senior stakeholders (including Griselda) and global teams, including the US, to ensure resilient, high‑quality service delivery in a fast‑moving travel environment.

What we’ll offer:

• Competitive salary
• Flexible working hours and a hybrid working model
• Wider scope for learning, working with global teams
• Career progression opportunities

What You’ll Do

People & Performance Leadership

• Lead, coach, and develop a medium‑sized operations team (~12) with a strong focus on performance, engagement, and capability building
• Act as a strong leader and coach, supporting career growth and building future leaders within the team
• Set clear performance standards, run regular reviews, and address issues proactively
• Build a culture of accountability, openness, flexibility, and continuous improvement

Flight Operations & GDS Expertise

• Oversee end‑to‑end flight and reservations operations, including booking, ticketing, re‑issues, cancellations, and supplier coordination
• Work extensively with GDS systems (Amadeus, Sabre, Galileo) and complex airline processes
• Ensure service quality, cost control, and margin protection across all bookings
• Manage crisis situations (e.g. flight disruptions, geopolitical issues such as Iran‑related crises) with confidence and a guest‑first mindset

AI, Transformation & Ways of Working

• Actively contribute to Enchanting Travels’ AI and automation journey within flights and reservations
• Partner with Product, Tech, and Operations to redesign processes and adopt AI‑enabled tools
• Bring energy and curiosity to finding smarter ways of doing the job, using technology and data to improve outcomes
• Help the team embrace change and new ways of working

Stakeholder & Global Collaboration

• Work closely with cross‑functional teams including Sales, Product, Finance, and Technology
• Collaborate with US‑based stakeholders, requiring flexibility to work some evening hours
• Provide clear insights, reporting, and recommendations to senior leadership

Data, Analysis & Reporting

• Use Excel and operational analysis to track KPIs, productivity, quality, and costs
• Drive decisions using data and structured problem‑solving

What you’ll bring:

• Handson experience in travel / flight / operations roles
• Strong background in flight operations, reservations, and GDS environments
• Proven experience managing a medium‑sized operations team with hands‑on people leadership
• Comfortable handling performance management, crisis cover, and weekend work when required (with time off provided during the week)
• Strong analytical skills with high comfort using Excel and operational reporting
• Excited about AI, automation, and transforming traditional operations
• Open, flexible, and adaptable working style.
• Working hours: Standard 8‑hour shift; flexibility required for evening collaboration with US teams.
• Location: Remote – anywhere in India
• Weekend work: Required during major operational crises (time off provided during the week)

We believe people perform best when they can be their true selves and teams with varied strengths drive better results. We’re committed to encouraging a diverse, equitable, and inclusive environment where everyone can succeed.

Travelopia ensures an inclusive work environment for all. If you need accommodations during the recruitment process, please advise us here: Talent@Travelopia.com

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