Enchanting Travels & hayes & jarvis

About the job

Enchanting Travels is a vibrant, innovative company specializing in exceptional tailor-made journeys across 50+ countries in Asia, Africa, Latin America, Europe, and Oceania. Founded in 2004 and owned by Travelopia, the world’s leading collection of experiential travel brands, we have fulfilled the travel dreams of thousands of guests worldwide. Our success relies on a passionate, service-driven multicultural team of 160 individuals from 17 nationalities, working across offices in the USA, Germany, India, Costa Rica, South Africa, and Kenya.

We are looking to hire a German Speaking Trip Coordinator to join our team. Reporting to the Trip Coordination Manager, you will help ensure each trip runs smoothly and aligns with what was promised during the planning process. You will coordinate with local partners, collaborate across internal teams, and provide timely support to guests throughout their journey.

What we’ll offer:

• Competitive salary and bonus scheme
• Flexible working hours with a hybrid working model
• Opportunities to collaborate with global teams
• Strong learning and development support
• Clear pathways for career progression
• An inclusive and encouraging working environment

What's the position?
We are currently recruiting an English speaking Trip Coordinator to join our team. Your location can be anywhere in India. The role of a trip coordinator is to manage and coordinate trips for our international guests while they are traveling with us, with the aim of bringing alive the magic of travel through a well-organized and seamless trip. Specifically, the responsibilities would include:

•  Working closely with our partners to confi rm ground services the moment a booking comes in.
• Reconfi rming all services with relevant partners before the start of a trip to ensure everything is booked as per what has been promised to the guest.
• Liaising between our guests and the partners to execute trips and deliver on the experiences promised by our travel consultants.
• Providing prompt, courteous service to guests by applying critical thinking and problem-solving skills to their problems.
• Understanding the guest's requirements and coordinating with different departments to prepare necessary arrangements pre and post the guest's travel.
• Briefi ng guests about their upcoming experience in our destinations.
• Acting as the single point of contact for guests on his or her trip and providing 24hr support throughout the duration of the trip - this would include availability over weekends and holidays in case of emergencies or crisis.
• Issue handling, catering to special requests, planning surprises and special activities, and regular follow-ups with guests by negotiating with partners for freebies or special rates.

Why would you want this job?

This is a really unique customer service opportunity for many reasons - here are a few!

• The people you work with. We are a dynamic international and multicultural team where you will be challenged and have countless opportunities to broaden your horizons.
• Support for your growth. Our pool of managers, trainers and coaches will guide and support you while pursuing a personalized approach to help you succeed and grow. Furthermore, we invest considerable time and resources in the growth and development of our people.
• Flexible working hours. After the initial training, you will have considerable fl exibility in your working hours.
• Having an impact. You contribute to memories of a lifetime for our guests through the joy and wonder of personalized travel which often has a deep impact on their lives. Furthermore, we listen to our team members' ideas and suggestions, irrespective of their seniority which gives you an opportunity to shape your own and our company's path.

What do we expect from you?

• You love interacting with and helping people and have a passion for delighting guests and making their travel dreams come true. You are willing and keen to go the extra mile to support our guests and comfortable with fl exible working hours including evenings and weekends if necessary.
• You are an excellent communicator in the English or German language, both verbal and written. This entails strong listening skills and the ability to convey information in a structured, clear and concise way.
• You are able to work under pressure and handle crisis situations in a calm manner, enabling you to act and communicate clearly and confi dently in challenging situations.
• You have a naturally warm and pleasant personality and excellent people skills – you are empathetic and able to put yourself "into the shoes” of our guests, to relate and connect with people with diverse personalities and backgrounds and to build trust.
• You are a quick learner and comfortable with embracing technology and change in general and have outstanding mental agility and are solution oriented. This entails being proactive and able to "think on your feet" as well as "out of the box" to quickly fi nd solutions in challenging situations.
• You are strongly self-driven and have an intrinsic motivation to be the best you can. You are highly self-organized, and have a high level of attention to detail and an intrinsic desire to keep things organized.
• You have 2+ years of customer service experience, preferably in tourism.

We believe people perform at their best when they can be their authentic selves, and that diverse teams deliver stronger outcomes. We are committed to creating a diverse, equitable, and inclusive environment where everyone can succeed. Travelopia is proud to be an inclusive employer.

If you require any adjustments or accommodations during the recruitment process, please contact: Talent@Travelopia.com
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