exodus travels & headwater

At Exodus, we love adventure travel and always have. We first took a group of travellers to the Himalaya 50 years ago and have since expanded to every continent of the planet. Today, we offer hundreds of itineraries across the globe, focusing on responsible travel that supports local communities and preserves the environment while aiming to provide meaningful experiences to all who travel with us.

We are looking to hire a Sales Team Leader to join our team! Reporting to the Head of Sales, in this role, you will drive revenue growth and maximise conversion by empowering your team to consistently perform at their best through strategic sales leadership and hands-on daily management.

This is a hybrid role, working from our Surbiton office every Wednesday and Thursday to collaborate closely with the team and the wider business. Flexibility to travel is preferred, as the position includes up to 10 days of educational travel each year to experience one of our adventures firsthand - an invaluable opportunity for building product expertise and ensuring our team delivers exceptional customer experience.

What we’ll offer:

• Competitive Compensation package: Annual base salary £35,000 to £40,000 with on target earnings estimated at £55,000 to £72,000
• Educational travel: Experience Exodus trips firsthand!
• 25 days annual leave plus birthday day off and bank holidays
• Contributory Pension Scheme
• Private Medical Insurance
• Health and Dental Plans
• Travel and retail discounts

What you’ll do:

• Sales Coaching & Development – Prepare and deliver individual coaching sessions, using weekly scorecards and bi-weekly quality reviews to ensure consistent, high-quality performance across the team
• Performance Management – Provide both formal and informal performance management where necessary, setting clear expectations and addressing challenges proactively
• Data-Driven Leadership – Analyse and act on team performance data (including Sales KPIs and Qualtrics) to identify opportunities for growth and improvement
• Global Collaboration – Partner with global sales leaders to design and deliver department-wide coaching, actively contributing to sales engagement forums and cross-brand coaching circles within Travelopia
• Recruitment & Onboarding – Recruit, train, and support new team members, equipping them to achieve and exceed company targets
• Stakeholder Engagement – Build and maintain strong relationships with key stakeholders across Product, Marketing, and Commercial, collaborating on initiatives that drive sales effectiveness and business growth
• Issue Resolution – Handle escalated booking issues and consultant errors quickly and effectively to maintain customer satisfaction and protect revenue
• Team Motivation & Growth – Maximise sales opportunities by driving performance against measurable KPIs, ensuring team members are supported, motivated, and set up for success
• Performance Reviews & Objectives – Conduct regular 1:1s, development reviews, and set SMART objectives to support continuous improvement
• Event & Training Support – Contribute to the organisation of company-wide annual staff educationals as well as Adventure Connects and team socials to enhance knowledge and engagement across the team

What you’ll bring:

• Proven experience coaching and developing sales teams to consistently achieve and exceed revenue and conversion targets
• Strong communication skills and a customer-first mindset
• The ability to stay calm, focused, and organised in a fast-paced environment
• A commercial mindset with a strong understanding of sales KPIs and how to leverage them for performance improvement
• High-impact sales leader and creative coach who drives innovation through engaging, strategic development
• Confidence in presenting to different audiences and supporting change
• A proactive, hands-on approach and a passion for helping others succeed
• Emotional intelligence and can quickly build strong relationships, earn trust, motivate and understand others

We believe people perform best when they can be their true selves and diverse teams drive better results. We’re committed to fostering a diverse, equitable, and inclusive environment where everyone can succeed.

Travelopia ensures an inclusive workplace for all. If you need accommodations during the recruitment process, please inform us here: Talent@Travelopia.com

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