Europe Express

Since 1990, Europe Express has been a trusted partner to travel advisors, offering customised European travel at competitive prices for both independent and group travellers.

We are passionate about the wonders of Europe and committed to delivering exceptional client experiences. By equipping travel advisors with in-depth destination training and unparalleled resources, we empower them to succeed at every stage of their career. Join our team and be part of a collaborative environment that values learning and shares a passion for designing memorable holidays!

We are looking to hire a Group Operations Specialist to join our team! You’ll create and deliver tailored group travel experiences across Europe, from designing itineraries and coordinating logistics to managing budgets, vendors and client communication. This role suits someone highly organised, detail-driven and confident, juggling multiple itineraries at once to ensure every tour runs smoothly.

This role is 40 hours per week, Monday to Friday, working a hybrid pattern 1-2 days per week in our central Barcelona office.

What we’ll offer:

• Flexible hybrid work environment
• Competitive Base Salary + Annual Incentive Bonus
• Paid Time Off (23 labor days per year plus Spanish bank holidays)

What you’ll do:

• Process group service requests and confirmations accurately while following company policies.
• Manage all admin elements of group bookings, including correspondence, itinerary updates, special requests, and supplier payments.
• Build strong relationships with European vendors, hotels, guides, transport providers and attractions, negotiating the best value and service.
• Work confidently within set budgets, making informed decisions to ensure both profitability and exceptional customer experiences.
• Carry out quality checks on suppliers, itineraries and final client documents.
• Reconfirm all services before travel to ensure smooth delivery.
• Take ownership of tours when issues arise, resolving problems to company standards (occasionally outside normal working hours).
• Maintain clear, timely communication with U.S. and Costa Rica teams, raising any itinerary concerns early.
• Partner with the accounting team on prepayments and invoice reconciliation.
• Participate in the rota for emergency calls related to travelling groups (after hours/weekends).

What you’ll bring:

• Experience in operations, trip execution or a similar travel industry role.
• Fluent written and spoken English; additional European languages are a plus.
• Highly organised with strong attention to detail.
• Excellent at multitasking, prioritising and managing time effectively.
• Strong communicator who collaborates confidently across cultures.
• Calm under pressure with a professional approach to problem-solving.
• Proficient in MS Office; reservation system experience is an advantage.
• Creative thinker able to suggest new service ideas.
• Patient, customer-focused and committed to delivering great experiences.
• Self-motivated team player who can work independently when needed.

We believe people perform best when they can be their true selves, and diverse teams drive better results. We’re committed to fostering a diverse, equitable, and inclusive environment where everyone can succeed.

Travelopia ensures an inclusive workplace for all. If you need accommodations during the recruitment process, please inform us here: Talent@Travelopia.com

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