Europe Express

Since 1990, Europe Express has been a trusted partner to travel advisors, offering customized European travel at competitive prices for both independent and group travelers.

We are passionate about the wonders of Europe and committed to delivering exceptional client experiences. By equipping travel advisors with in-depth destination training and unparalleled resources, we empower them to succeed at every stage of their career.

Join our team and be part of a collaborative, learning-driven environment that shares a love for creating unforgettable holidays.

We are looking to hire a Success Team Coordinator to join our team! Reporting to our Success Team Supervisor, you’ll play a key role in supporting seamless trip execution behind the scenes through strong coordination, precision, and attention to detail. In this role, you’ll support day-to-day operational needs, help ensure accuracy across trip components, and contribute to delivering a smooth and reliable experience for our travelers and Travel Advisors.

What we’ll offer:

• 15 days PTO annually
• Birthday off
• Employee Group Travel Benefits
• Hybrid work environment
• EAP (Employee Assistance Program)

What you’ll do:

• Trip Fulfillment: Supporting the Advisor Success Partner and their assigned cases to ensure accuracy and timeliness in all booking details.
• Follow up with travel advisor to collect missing information to continue reservation along the booking path.
• Ensure all components of a reservation are documented in HubSpot for each deal and with any Travel Advisor or client interactions.
• Manage Timelines: Monitor timelines to ensure all reservations are booked upon first availability, payment schedules are followed, and any reconfirmations are made.
• Inbound Calls: Responsible for answering and actioning upon inbound calls from Travel Advisors and occasionally clients, to support with pre- and during-travel support, as well as general questions and answers.
• Internal Collaboration: Partner closely with Advisor Success Partners, Operations team, and Product team. Support other Success Team Coordinators with workload as needed.  

What you’ll bring:

• Minimum of 2 years of experience in Operations-type role with a focus on European destinations preferred.
• Client-driven attitude with a commitment to delivering high quality service.
• Multilingual with elevated level of verbal and written communication skills in English.
• Demonstrated ability to manage multiple projects, prioritize tasks, and deliver exceptional service to internal customers and external partners.
• Ability to remain calm under pressure and find creative solutions in a fast-paced environment.
• Basic math skills required to audit/quality check reservations to determine additional payment and/or refunds for reservations.
• Strong communication and time management skills.
• Flexibility to work independently towards changes as part of a team.
• Strong knowledge of HubSpot, Airline reservation GDS and Microsoft Teams and MS Office preferred.

We believe people perform best when they can be their true selves and diverse teams drive better results. We’re committed to fostering a diverse, equitable, and inclusive environment where everyone can succeed.

Travelopia ensures an inclusive workplace for all. If you need accommodations during the recruitment process, please inform us here: Talent@Travelopia.com

#LI-CR1 #LI-HYBRID