Europe Express

Since 1990, Europe Express has partnered with travel advisors to deliver high-quality, customised European travel experiences for both independent and group travellers. We are deeply passionate about Europe and committed to creating exceptional client journeys. By equipping advisors with strong destination expertise and reliable resources, we support their success at every stage of their career.

Join our team and be part of a collaborative, growth‑focused environment where continuous learning is encouraged and a shared passion for crafting memorable holidays drives everything we do.

The Trip Concierge plays a key role in delivering seamless and personalised travel experiences for guests. This position is responsible for coordinating and confirming all components of the itinerary—including accommodation, rail, transportation, sightseeing, tours, dining experiences, and other activities—while providing high‑touch support before, during, and after travel. We are seeking a detail‑oriented, guest‑focused professional who can manage complex itineraries with accuracy, confidence, and care.

What we’ll offer:

• Flexible hybrid work environment
• Competitive base salary plus annual incentive bonus
• Paid time off (23 working days per year plus Spanish bank holidays)

What you’ll do:

• Coordinate and confirm all elements of guest itineraries, including accommodation, rail, transportation, sightseeing, dining experiences, and unique activities

• Deliver personalised, high‑quality service by anticipating guest needs and proactively exceeding expectations

• Maintain a high level of accuracy, targeting 99% error‑free documentation across all bookings and travel materials

• Communicate with guests prior to departure to answer questions, confirm details, and gather preferences

• Manage special requests such as restaurant reservations, destination recommendations, and bespoke experiences

• Provide frontline support during travel, resolving issues efficiently and professionally

• Collaborate closely with Product, Sales, and Operations teams to ensure a smooth end‑to‑end guest experience

• Maintain accurate records of guest communications, preferences, and confirmed services in internal systems

• Collect post‑trip feedback and identify opportunities to enhance future guest experiences

• Share guest insights to support service improvements and new experience development

• Support quality control of itineraries and final travel documentation

• Participate in after‑hours and weekend on‑call duty on a rotational basis

• Complete additional tasks as assigned by the Supervisor or Manager

What you’ll bring:

• Experience in travel operations, after‑sales support, or guest services

• Fluency in written and spoken English; additional languages such as Italian, French, Spanish, or German are a plus

• A strong customer‑focused mindset and enthusiasm for delivering exceptional guest experiences

• Excellent organisational skills with the ability to manage multiple priorities in a fast‑paced environment

• Proven attention to detail and commitment to accuracy

• Ability to work independently while contributing effectively within a team

• Strong problem‑solving skills and the ability to remain calm under pressure

• Experience working with complex operational or back‑office systems

• Proficiency in MS Office, including Excel, Word, and Outlook

• Familiarity with Amadeus or other GDS systems is an advantage

• Ability to communicate effectively with people from diverse cultures and nationalities

• A positive, adaptable approach with confidence and professionalism

We believe people perform best when they can be their authentic selves, and diverse teams drive stronger outcomes. We are committed to building a diverse, equitable, and inclusive workplace where everyone has the opportunity to succeed.

Travelopia is proud to be an inclusive employer. If you require accommodations during the recruitment process, please contact: Talent@Travelopia.com

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