exodus travels & headwater

At Exodus, we love adventure travel and always have. We first took a group of travellers to the Himalaya 50 years ago and have since expanded to every continent of the planet. Today, we offer hundreds of itineraries across the globe, focusing on responsible travel that supports local communities and preserves the environment while striving to provide meaningful experiences to all who travel with us.

We are looking to hire a Sales Consultant to join our team! Reporting to Sales Team Leader. You will be part of our North American Contact Centre, handling inbound enquiries, creating bookings, and delivering a high standard of customer service to support commercial growth in line with business objectives. You will follow a structured sales framework, quality standards, and performance targets, keeping commercial outcomes front of mind. You will collaborate with the global Sales team and key departments to achieve booking targets and key performance indicators (KPIs). Your focus will be on delivering excellent customer service, managing sales leads proactively, and consistently working towards agreed targets.

What we’ll offer:

• Base Salary + Commission gives possibility for R430k OTE on the 1st year.
• Flexible hybrid working (2 days a week in our Cape Town office)
• 21 days annual leave plus SA public holidays and your birthday off!
• Medical aid, life insurance and pension fund
• Travel benefits and discounts
• Ongoing training and development opportunities
• A collaborative and high-performance culture

What you’ll do:

• Respond to sales enquiries via inbound calls, email, and live chat
• Make outbound sales calls when required to support demand
• Work towards and achieve (or exceed) monthly sales targets and KPIs
• Manage bookings from initial enquiry through to deposit and confirmation
• Collaborate closely with the post-sales team to ensure a smooth customer experience
• Deliver a high standard of customer service at all time
• Qualify and convert sales enquiries using effective sales techniques, including understanding customer needs and closing sales
• Share your travel knowledge and expertise with customers

What you’ll bring:

• Experience in a sales role, with a track record of achieving targets
• Knowledge of global destinations and an interest in adventure travel
• Proven ability to meet or exceed monthly sales targets
• Openness to feedback, coaching, and continuous improvement
• Experience working with and contributing to sales KPIs
• Strong communication skills and ability to work collaboratively
• High attention to detail and commitment to customer service
• A proactive approach and willingness to take initiative
• Ability to perform well in a fast-paced environment
• Motivation to build a long-term career in sales

We believe people perform best when they can be their true selves and diverse teams drive better results. We’re committed to fostering a diverse, equitable, and inclusive environment where everyone can succeed.

Travelopia ensures an inclusive workplace for all. If you need accommodations during the recruitment process, please inform us here: Talent@Travelopia.com

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