exodus travels & headwater

At Exodus Travels, our mission is simple: Improve life through travel. As one of the world's leading adventure travel companies, we create unforgettable experiences across more than 90 countries. Our passionate teams and expert local guides help travellers discover the world in meaningful ways, and we're looking for someone who shares our enthusiasm for delivering exceptional customer experiences.

The Role

We're looking for a highly organised and customer-focused Customer Operations Support professional to join our team in Cape Town. You'll play a key role in ensuring our customers are fully prepared for their adventures by providing outstanding pre-travel support and handling essential booking administration.

What we’ll offer:

• Competitive base salary:ZAR 240,000 – ZAR 260,000 per annum 
• Comprehensive health benefits 
• Retirement savings plan with company contributions 
• Generous paid time off allowance and birthday day off 
• Flexible hybrid working schedules  
• Parental leave and family-supportive policies 
• Charity or volunteering time off 
• Group-wide travel discounts

What You’ll Do:

• Prepare and review customer documentation, including invoices, confirmations and final travel documents.
• Review bookings that have failed system audits and resolve any missing information or booking errors.
• Collect and update customer personal details.
• Respond to customer enquiries via phone and email before travel.
• Arrange seat selections and special meal requests.
• Process payments for additional services and issue updated travel documentation.
• Work closely with the Customer Operations Team Leader to deliver an exceptional customer experience.

What you’ll bring:

• Previous customer-facing experience (essential), with a friendly, approachable and professional manner.
• Excellent verbal and written communication skills, with confidence speaking to customers over the phone and via email.
• Strong attention to detail and the ability to produce accurate, high-quality work.
• Excellent problem-solving skills and the ability to think proactively when resolving customer queries.
• A customer-centric mindset, always striving to deliver an outstanding customer experience.
• The ability to work collaboratively as part of a team while building positive relationships with colleagues across the business.
• Resilience, reliability and the ability to remain calm and organised in a busy environment.
• Adaptability and a willingness to embrace change and new ways of working.
• Strong organisational skills with the ability to prioritise competing tasks and meet deadlines.
• Experience working towards and achieving KPIs and service standards.
• A genuine passion for travel—especially adventure travel—and the enthusiasm to inspire excitement in customers as they prepare for their journeys.
• 10:00 AM – 6:30 PM (South African Standard Time). Working hours may change during Daylight Saving Time (DST) to ensure alignment with UK business hours.

   We believe people perform best when they can be their true selves and diverse teams drive better results. We’re committed to fostering a diverse, equitable, and inclusive environment where everyone can succeed.

  Travelopia ensures an inclusive workplace for all. If you need accessibility support during the recruitment process, please inform us here: Talent@Travelopia.com

  #LI-NF1#LI-HYBRID