Position: Head Receptionist
Location: Smiths Falls Marina, Ontario, - Canada
Department:  Operations
Start Date: ASAP
Contract type: Seasonal until end of October 2026
Working hours and days: 5 days a week - flexible with the departures day
Line Manager: Base manager
 

About the role:

Our base teams are instrumental in delivering our amazing holidays and are why many of our customers return year on year. Our Customer Experience team are the first people our customers will meet on their holiday and play a vital part in ensuring our customers set off on their cruise fully informed on all the exciting activities to do, restaurants to visit and sites to see! This is an extremely fun and fast paced role that requires a customer centric approach along with strong sales and organisational skills.

What you will be doing:

• Go above and beyond at all times to ensure our customers have the best possible holiday.
• Provide a friendly and welcoming environment to our customers at the base at the start and end of their holiday.
• Manage an efficient and seamless check in process so that our customers start their holiday fully informed and excited about their trip.
• Provide customers with local recommendations and advice on their itinerary to help them make the most of their time on board.
• Upsell ancillaries to customers including collision damage waiver insurance and cleaning.
• Welcome customers back at the end of their holiday and oversee the full checkout process.
• Participate in the establishment of daily and weekly departure schedules according to the information provided by the Neptune reservation software.
• Update the Neptune database daily with additional information on each customer/cruise.
• Promote the completion of our online Customer Service Questionnaires (CSQ) as well as third party review sites.
• Take responsibility for ensuring the reception area remains tidy and clean and provides an excellent first impression to our customers when they arrive.
• Support colleagues in other departments as and when needed to ensure the customer experience remains a priority at all times.

What we are looking for:

• Passionate about delivering excellent customer service.
• Knowledge of the local area and tourist attractions (desirable).
• Confident to upsell ancillary products to customers.
• Excellent attention to detail with an ability to manage multiple priorities.
• Highly organised and responsive to competing demands.
• Able to communicate information to colleagues, head office and customers in a clear and timely manner.
• Computer literate with proficiency in Microsoft applications (Word, Excel, Outlook).
• Be motivated in achieving the objectives of the base and the company.
• Good spoken English 
• Able to work a flexible week (weekends and holidays)
• Fully eligible to work in Canada

What we offer:

• Le boat Uniform.
• Access to training opportunities, working in an inclusive, collaborative team with supportive leaders.
• Employee referral program (from £250 up to £500 equal to local currency / referral).
• Career progression and future opportunities within Le Boat.
• Exciting work environment with the No.1 provider of houseboat vacations in Europe and Canada.

Le Boat, part of the Travelopia group, is the world’s leading provider of self-drive boating holidays, with over 55 years of experience. We offer an unforgettable holiday experience across Europe and Canada's inland waterways. Our fleet, crafted to suit all party sizes and budgets, requires no license or prior boating experience, making it accessible to everyone. With guests from around the globe, including North America, Germany, and France, Le Boat operates in 9 countries with France's Canal du Midi as the most famous and popular cruising ground.

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