exodus travels & headwater

At Exodus, we love adventure travel and always have. We first took a group of travellers to the Himalaya 50 years ago and have since expanded to every continent of the planet. Today, we offer hundreds of itineraries across the globe, focusing on responsible travel that supports local communities and preserves the environment while striving to provide meaningful experiences to all who travel with us.

We are looking to hire a Sales Specialist to join our team! Reporting to Sales Team Leader, you’ll be part of our North American Contact Centre, handling inbound enquiries, creating bookings, and delivering a high standard of customer service that turns interest into confirmed sales. Working closely with the global Sales team and other key departments, you will follow a structured sales framework, manage your pipeline proactively, and keep commercial targets front of mind, with a strong focus on lead-to-booking conversion and consistently achieving performance goals.

What we’ll offer:

• Base Salary + Commission gives possibility for $35k OTE on the 1st year.
• 15 days of PTO
• Birthday off.
• Employee Group Travel Benefits
• Hybrid work environment
• EAP (Employee Assistance Program)

What you’ll do:

• Respond to sales enquiries via inbound calls, emails, and live chat, with occasional outbound calls when demand requires
• Work towards clear sales KPIs, consistently meeting or exceeding monthly revenue targets
• Manage your pipeline of leads and quotes, working with customers to tailor and refine their travel packages
• Create and process bookings from initial enquiry through to deposit and booking confirmation
• Book flights for customers using Amadeus GDS
• Use consultative sales skills to qualify enquiries, understand customer needs, build rapport, and confidently close sales
• Deliver outstanding customer service throughout the sales journey, working closely with our post-sale team to ensure a smooth handover
• Demonstrate strong destination and travel knowledge in every customer interaction
• Build long-term relationships with both travel agent partners and repeat customers

What you’ll bring:

• A strong background in sales, with a proven ability to meet or exceed revenue targets
• Experience converting leads into bookings in a target-driven sales environment
• Solid geographical knowledge and a genuine passion for travel, ideally adventure travel
• Confidence using sales frameworks, with an openness to feedback, coaching, and continuous improvement
• Experience working with KPIs and contributing to their growth in a commercial setting
• Excellent communication skills and a collaborative, team-oriented approach
• Previous experience using Amadeus or another GDS system (preferred)
• High standards of customer service, with strong attention to detail
• The ability to thrive in a fast-paced environment, adapt positively to change, and learn quickly
• An engaged, ambitious mindset with an interest in building a long-term career in travel

We believe people perform best when they can be their true selves and diverse teams drive better results. We’re committed to fostering a diverse, equitable, and inclusive environment where everyone can succeed.

Travelopia ensures an inclusive workplace for all. If you need accommodations during the recruitment process, please inform us here: Talent@Travelopia.com

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